Shipping policy

We currently ship to addresses in the United States.

Shipping cost
Shipping is free on all orders.

Processing time
Orders are processed within 1–3 business days (Monday–Friday, excluding US holidays). You will receive a confirmation email when your order is placed and another email with a tracking number once it ships.

Delivery time
Most orders arrive within 7–14 business days after they ship. Delivery times are estimates and are not guaranteed. Carrier delays, weather and peak seasons can occasionally add a few days.

Multiple packages
Items in the same order, including the items in the Night Trail Kit, may ship from different warehouses and arrive in separate packages. Each package has its own tracking number.

Tracking
Tracking can take up to 48 hours to update after you receive your tracking number. If your tracking has not updated after 5 business days, contact us at support@hushtrail.net.

Lost, damaged or wrong items
If your package is marked delivered but you can't find it, please check with neighbors and your local post office first, then contact us within 14 days of the delivery date. If an item arrives damaged or you received the wrong item, email us a photo within 14 days of delivery and we'll send a replacement or issue a refund at no cost to you.

Wrong address
Please double-check your shipping address at checkout. If you notice a mistake, email us within 12 hours of placing your order and we'll do our best to correct it before it ships. We are not responsible for orders delivered to an incorrect address provided at checkout. We can't ship to PO boxes.

Questions
Email support@hushtrail.net. We reply within 1–2 business days.