Refund policy
30-Day Calm Walk Guarantee
We want walks with your dog to get easier. If you're not happy with your purchase for any reason, you have 30 days from the date of delivery to request a return and refund.
How to start a return
- Email support@hushtrail.net with your order number and the item(s) you want to return.
- We'll reply within 1–2 business days with return instructions and the return address.
- Please don't send items back without contacting us first. Returns sent without instructions can't be processed.
Conditions
- Items should be returned with all included parts.
- Harnesses and leashes that have been used on walks are accepted under the Calm Walk Guarantee.
- For hygiene reasons, opened paw balm and used lick mats cannot be returned unless they arrived damaged or defective.
- Wrong size? We'll happily exchange a harness or paw cleaner cup for a different size. Email us and we'll arrange it.
Damaged, defective or wrong items
If something arrives damaged, defective or isn't what you ordered, email us a photo within 14 days of delivery. We'll send a replacement or a full refund, and you won't need to pay for return shipping.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Your bank or card provider may take an additional 5–10 business days to show the refund.
Return shipping
For change-of-mind returns, the customer covers return shipping. For damaged, defective or incorrect items, we cover it.
Haven't received your refund?
Check with your bank first, then contact us at support@hushtrail.net.